MSJ HOME APPLIANCES OPC PRIVATE LIMITED is committed to providing customers with quality products and reliable customer support. This Refund / Return Policy explains the conditions and procedures for requesting a product return, replacement, or refund for eligible purchases.
By purchasing products from our company, customers agree to this policy, subject to applicable Indian laws and consumer protection rights.
A customer may request a return or replacement if:
The product received is damaged during transportation.
The product received is defective or does not function properly.
The wrong product, model, or item was delivered.
The product received materially differs from the description or specifications provided at the time of purchase.
A return or replacement is otherwise required under applicable law or the company's applicable product terms.
All requests will be reviewed based on the circumstances of the case and applicable legal requirements.
Where applicable, returned products should:
Be accompanied by the original invoice or proof of purchase.
Include the original packaging, accessories, manuals, and other supplied items, where reasonably available.
Not have been damaged through misuse, negligence, unauthorized repairs, or improper installation by the customer.
Be made available for inspection where reasonably necessary to assess the complaint.
These conditions will not limit any consumer rights available under applicable law.
A return may be declined where the product has been damaged due to misuse, unauthorized modification, improper handling, or causes unrelated to a manufacturing defect or delivery issue.
However, no exclusion under this section will apply where a return, replacement, repair, or refund is required by applicable law or the company's stated warranty obligations.
Customers should contact our customer support team and provide the following information:
Customer's name and contact details.
Order number or invoice number.
Product name and model.
Reason for the return or replacement request.
Photographs or videos showing the damage or defect, if applicable.
Customer Support / Grievance Contact
Company: MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Grievance Officer: K. Ashwini
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Customers should retain the complaint reference number and any communication related to their request.
Once a request is received, the company may review the purchase details and inspect the product, where necessary. The customer will be informed of the decision and the next steps.
If the request is approved, the company will communicate the applicable return, repair, replacement, or refund procedure.
Refunds may be provided when appropriate under the company's applicable terms or where required by law, including eligible cases involving defective, damaged, incorrectly supplied, or otherwise non-conforming products.
Approved refunds will generally be processed using the original payment method, where feasible. If that is not possible, an alternative lawful method may be arranged with the customer's consent.
The processing time may depend on the payment provider or bank. The company will communicate the expected processing period after the refund is approved.
No provision of this policy excludes any refund or other remedy required by applicable law.
Where appropriate, the company may offer a replacement or repair in accordance with the product's warranty terms and applicable law.
Warranty coverage, exclusions, and service procedures may differ by product. Customers should refer to the warranty documentation supplied with the product.
Responsibility for return shipping, pickup, and related charges will be determined based on the reason for the return, the applicable product terms, and applicable law.
Where a product is confirmed to have been incorrectly supplied, damaged in transit, or defective, the company will handle any applicable return-related costs in accordance with its obligations under law and the terms communicated to the customer.
Customers who wish to cancel an order should contact the company as soon as possible. Cancellation may depend on whether the order has been processed, dispatched, or delivered.
Any cancellation charge, refund, or other consequence will be subject to the disclosed order terms and applicable law.
Returns, repurchases, or refunds relating to distributors will be handled in accordance with the applicable Distributor Agreement, company policies, and the Consumer Protection (Direct Selling) Rules, 2021, as amended, where applicable.
The company will not use this policy to restrict any mandatory rights available to a direct seller or consumer under applicable law.
If a customer is dissatisfied with the handling of a return or refund request, they may contact the Grievance Officer using the contact details provided above.
Complaints will be handled in accordance with applicable law and the company's Grievance Redressal Policy.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED may update this policy from time to time, subject to applicable law. The latest version will be published on the company's official website.
For questions about returns, replacements, or refunds, please contact:
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Grievance Officer: K. Ashwini
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Note: This policy should be read together with the company's Terms & Conditions, Shipping & Delivery Policy, and Product Warranty Policy.
