MSJ HOME APPLIANCES OPC PRIVATE LIMITED is committed to providing customers with quality products and customer support. This Product Warranty Policy explains the general process for warranty-related requests for products sold by the Company.
Warranty coverage, duration, exclusions, and service procedures may vary by product and manufacturer. Customers should refer to the warranty card, product documentation, invoice, and applicable product-specific terms.
This policy does not limit any consumer rights or remedies available under applicable Indian law.
Depending on the product supplied and the applicable warranty terms, warranty support may be available for products such as:
Televisions
Washing machines
Water purifiers and water filters
Gas stoves
Rice cookers
Mixers and grinders
Speakers and audio products
Other home appliances sold by the Company
The availability and scope of warranty coverage will depend on the specific product, manufacturer, and warranty documentation provided at the time of purchase.
The warranty period, if applicable, will be stated on the warranty card, invoice, product documentation, or official manufacturer warranty terms.
Customers should check the applicable documentation for:
Warranty commencement date.
Duration of coverage.
Parts and labour coverage, where applicable.
Service method and authorized service centre details.
Any applicable exclusions or special conditions.
The Company will not represent that every product has the same warranty period. No warranty duration should be assumed unless it is confirmed in the applicable product documentation.
Subject to the applicable warranty terms, coverage may include manufacturing defects or failures arising under normal and intended use during the warranty period.
Depending on the product and manufacturer terms, eligible remedies may include inspection, repair, replacement of defective parts, or other remedies provided under the applicable warranty or law.
The final warranty determination will be made in accordance with the applicable product warranty terms and legal requirements.
To the extent permitted by applicable law and the relevant warranty terms, warranty coverage may not apply to:
Damage caused by accidents, negligence, misuse, or improper handling.
Damage caused by unauthorized repairs, alterations, or modifications.
Damage resulting from incorrect installation or use contrary to the product instructions.
Damage caused by unsuitable electrical supply, voltage fluctuations, or external events.
Normal wear and tear or consumable items excluded under the applicable warranty.
Cosmetic damage that does not result from a covered manufacturing defect.
Damage caused by natural disasters or other external events, where excluded by the applicable warranty terms.
These exclusions do not override mandatory consumer rights or remedies under applicable law.
Customers seeking warranty assistance should contact the Company's customer support or the authorized service provider identified in the product documentation.
Please provide the following details:
Customer's full name and contact number.
Purchase invoice or proof of purchase.
Product name, model, and serial number, if available.
Warranty card or warranty registration details, if applicable.
A description of the issue and photographs or videos, where useful.
Customers should retain the original invoice and warranty documentation for future reference.
After receiving a request, the Company or relevant authorized service provider may review the purchase details and inspect the product, where reasonably necessary.
Customers will be informed of the next steps based on the applicable warranty terms. If the issue is not covered by warranty, any proposed chargeable repair should be explained before the customer authorizes the service, subject to applicable law.
Submitting a warranty request does not automatically guarantee free repair, replacement, or refund.
If a claim is approved, the product may be repaired, eligible parts may be replaced, or another remedy may be provided according to the applicable warranty terms and law.
Service availability, turnaround time, parts availability, and the location of service facilities may vary by product and manufacturer.
Any repair or replacement arrangement will be communicated to the customer. Nothing in this policy excludes remedies that the Company or manufacturer is legally required to provide.
Transportation, inspection, installation, removal, and service charges, if any, will be determined by the applicable warranty terms and disclosed to the customer where required.
The Company will comply with applicable legal obligations concerning defective products, warranty claims, and related costs.
Customers should contact customer support before sending or transporting a product for service.
This Product Warranty Policy should be read together with the Company's Refund / Return Policy and Terms & Conditions.
A warranty claim and a return or refund request may follow different procedures. However, customers retain any mandatory rights and remedies available under applicable consumer protection law.
Customers are encouraged to:
Read the product user manual before use.
Follow the manufacturer's installation, safety, and maintenance instructions.
Keep the purchase invoice and warranty documents safe.
Use authorized service providers where required by the applicable warranty terms.
Report product issues promptly after discovery.
Provide accurate information when submitting a warranty request.
Where a product is manufactured or serviced by a third party, warranty services may be provided under that manufacturer's or authorized service provider's terms.
The Company will provide relevant warranty information available to it and assist customers through its designated support process, where applicable.
This section does not exclude any responsibility that the Company has under applicable law.
If a customer is dissatisfied with the handling of a warranty request, they may contact the Company's Grievance Officer.
Grievance Officer: K. Ashwini
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Complaints will be handled in accordance with applicable law and the Company's Grievance Redressal Policy.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED may update this policy from time to time, subject to applicable law. The latest version will be published on the Company's official website.
Any change will not remove rights that customers are entitled to under applicable law.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Grievance Officer: K. Ashwini
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Customers should mention their invoice number, product model, and warranty concern when contacting support to help facilitate the request.
