COMPLIANCE AND LEGAL DISCLOSURES

1. Introduction

MSJ HOME APPLIANCES OPC PRIVATE LIMITED is committed to conducting its business activities ethically, transparently, and responsibly. The company aims to comply with applicable Indian laws and regulations relating to direct selling, consumer protection, product sales, taxation, data protection, and other relevant business requirements.

This disclosure provides general information about the company's compliance commitments and the responsibilities of customers and authorized direct sellers.

2. Company Information

Company Name: MSJ HOME APPLIANCES OPC PRIVATE LIMITED

Registered Office Address:
House Number 194, Sangambanda, Makthal,
PIN Code 509208, Telangana, India.

Contact Number: 9550767520

Official Email Address:
msjhomeappliancesopcpvtltd@gmail.com

Grievance Officer: K. Ashwini

The company's Corporate Identification Number (CIN), GSTIN, and other registration details, where applicable, should be displayed accurately in the relevant section of the website.

3. Compliance with Direct Selling Laws

The company intends to conduct its direct selling activities in accordance with applicable Indian laws, including:

  • The Consumer Protection Act, 2019.

  • The Consumer Protection (Direct Selling) Rules, 2021, as amended.

  • Applicable consumer protection and e-commerce requirements, where relevant.

  • Other laws and regulatory requirements applicable to the company's products and business activities.

The company will review its policies and business practices as necessary to address applicable legal and regulatory changes.

4. Prohibition of Pyramid Schemes and Money Circulation Schemes

The company does not authorize activities that constitute pyramid schemes or money circulation schemes prohibited under applicable Indian law.

Business activities must comply with the company's approved policies and applicable legal requirements. Direct sellers must not promote unlawful recruitment practices, misleading income opportunities, or schemes prohibited by law.

5. Product Information and Consumer Rights

The company aims to provide accurate information about products, prices, features, applicable taxes, delivery charges, warranty terms, and other material conditions before purchase.

Customers are entitled to the rights and remedies available to them under applicable consumer protection laws.

Product descriptions, promotional materials, and advertisements must not contain false, misleading, or deceptive claims.

6. Pricing, Payments, Returns, and Refunds

Product prices, payment conditions, delivery charges, cancellation terms, return procedures, and refund eligibility will be communicated through the relevant product listings and company policies.

The company will handle orders, payments, returns, refunds, and warranty matters in accordance with applicable law and its published policies.

Nothing in the company's policies is intended to remove or restrict consumer rights that cannot lawfully be excluded or limited.

7. Compensation Plan and Income Disclosures

The company's Compensation Plan, where applicable, explains the conditions under which eligible direct sellers may receive commissions or other authorized payments.

No specific income, profit, or financial success is guaranteed. Actual earnings may vary according to qualifying product sales, individual performance, applicable eligibility requirements, expenses, and other relevant factors.

Direct sellers must not make false or exaggerated income claims or misrepresent the business opportunity.

8. Distributor Registration and Conduct

Distributor registration and verification will be conducted in accordance with the company's approved registration procedures and applicable law.

Authorized direct sellers must:

  • Provide accurate registration information.

  • Follow the Distributor Agreement and Code of Conduct.

  • Use approved product information and promotional materials.

  • Respect customer rights and privacy.

  • Avoid misleading representations and prohibited business practices.

Violations may result in appropriate action under the Distributor Agreement and applicable law.

9. Privacy and Data Protection

The company aims to handle personal information in accordance with its Privacy Policy and applicable Indian data protection laws.

Personal information should be collected and used for legitimate, disclosed purposes and protected through reasonable security measures appropriate to the circumstances.

Customers and distributors may refer to the company's Privacy Policy for information about the collection, use, retention, and protection of personal information.

10. Grievance Redressal and Complaint Handling

The company provides official contact channels for customer complaints, distributor concerns, product issues, payment disputes, and other business-related grievances.

Complaints will be handled in accordance with applicable legal requirements and the company's Grievance Redressal Policy.

Grievance Officer: K. Ashwini

Contact Number: 9550767520

Official Email: msjhomeappliancesopcpvtltd@gmail.com

The company will publish accurate and current grievance contact details on its official website.

11. Product Safety, Labelling, and Warranty

The company aims to ensure that products are marketed and sold in accordance with applicable product safety, labelling, packaging, and consumer protection requirements.

Where legally required, relevant product information may include manufacturer or packer details, country of origin, applicable maximum retail price (MRP), warranty conditions, customer care information, and other mandatory declarations.

Warranty claims will be handled according to the applicable manufacturer warranty or the company's expressly stated warranty terms.

12. Advertising and Marketing Standards

All advertisements, promotional materials, and communications issued by the company or its authorized direct sellers must be truthful, fair, and consistent with applicable law.

No person is authorized to make false claims about product benefits, guaranteed earnings, customer testimonials, discounts, or business opportunities.

The use of the company's name, logo, and promotional materials must follow the company's authorization and branding requirements.

13. Taxation and Statutory Obligations

The company will address applicable tax, invoicing, accounting, and other statutory obligations relevant to its business activities.

Where applicable, invoices and tax information will be provided in accordance with the relevant legal requirements.

Customers and direct sellers remain responsible for their own tax obligations where required by law.

14. Third-Party Services and External Links

The website may provide links to third-party payment providers, manufacturers, service centres, or other external websites.

The use of such services may be subject to separate terms and privacy policies. Customers should review the relevant terms before using third-party services.

15. Legal Effect and Limitations

This disclosure describes the company's general compliance commitments. It does not replace any applicable statute, regulation, contractual obligation, or mandatory legal requirement.

If any provision of a company policy conflicts with a mandatory requirement of applicable law, the legal requirement will prevail.

Nothing in this disclosure is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited.

16. Updates to This Disclosure

The company may update this disclosure when necessary to reflect changes in applicable law, regulatory requirements, business operations, or company policies.

The latest version will be published on the company's official website with the relevant updated date.

17. Contact Information

For compliance-related questions, legal disclosures, or complaints, please contact:

MSJ HOME APPLIANCES OPC PRIVATE LIMITED

House Number 194, Sangambanda, Makthal,
PIN Code 509208, Telangana, India.

Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Grievance Officer: K. Ashwini

MSJ HOME APPLIANCES OPC PRIVATE LIMITED

Legal Compliance • Transparency • Consumer Protection • Responsible Business