MSJ HOME APPLIANCES OPC PRIVATE LIMITED is committed to providing a secure, transparent, and convenient payment experience for customers purchasing products through its official website or authorized sales channels.
This Payment Policy explains the accepted payment methods, payment confirmation, order processing, refunds, and related payment terms.
Customers may make payments using the payment methods made available by the company at the time of purchase, which may include:
UPI payments.
Debit cards and credit cards.
Net banking.
Authorized payment gateways.
Bank transfers, where specifically permitted by the company.
Cash on delivery, if offered for the relevant product or location.
The availability of payment methods may vary depending on the product, delivery location, and applicable transaction requirements.
All product prices and applicable charges will be displayed or communicated to customers before an order is confirmed.
Additional charges, where applicable, may include delivery fees, applicable taxes, or other disclosed charges. Customers are encouraged to review the final order amount before completing payment.
The company will not knowingly impose undisclosed charges contrary to applicable law.
An order will be considered paid only after the payment has been successfully confirmed through the relevant payment provider or the company's authorized payment records.
Customers should retain their payment receipts, transaction IDs, order confirmations, or other proof of payment for future reference.
If the amount has been deducted from a customer's bank account but the order is not confirmed, the customer should contact the company with the transaction details.
If a payment fails, remains pending, or is processed more than once, customers should contact the relevant bank, payment provider, or the company's customer support team.
Duplicate payments and eligible failed-payment transactions will be investigated and handled in accordance with the applicable payment provider's procedures and relevant laws.
Refund timelines may depend on the bank, payment gateway, or other financial institution involved.
Orders will generally be processed after successful payment confirmation, verification of order details, and availability of the products.
The company reserves the right to contact customers to verify order information where reasonably necessary. Orders may be delayed or cancelled where payment cannot be verified, fraud is reasonably suspected, or the product is unavailable, subject to applicable law and the company's published policies.
Refunds, where applicable, will be governed by the company's Refund / Return / Cancellation Policy and applicable consumer protection laws.
Approved refunds will generally be processed through the original payment method wherever reasonably possible. Where that is not possible, the company may coordinate an alternative lawful refund method with the customer.
The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or bank.
Nothing in this policy limits any refund or other rights available to customers under applicable law.
The company will take reasonable steps to protect payment-related information handled through its authorized systems.
Where third-party payment gateways are used, transactions may be subject to the payment provider's terms, security procedures, and privacy policy.
Customers should never share their UPI PIN, card PIN, CVV, passwords, or one-time passwords (OTPs) with anyone, including persons claiming to represent the company.
The company will not ask customers to disclose confidential payment authentication credentials.
Customers should promptly report any suspected unauthorized transaction, suspicious payment request, or fraudulent communication using the company's official contact details.
The company may investigate suspicious transactions and take appropriate action in accordance with applicable law and payment-provider procedures.
Customers should make payments only through payment methods officially authorized by the company and should verify payment instructions before transferring funds.
Payments relating to distributor registration, product purchases, commissions, bonuses, or other business transactions must follow the company's approved policies, Distributor Agreement, and Compensation Plan, as applicable.
Any commissions or bonuses payable to eligible direct sellers will be subject to the applicable plan, qualification requirements, verification procedures, and relevant legal requirements.
No payment under this policy guarantees income, profit, or business success.
For payment-related questions, failed transactions, duplicate payments, or payment disputes, customers may contact:
Company Name: MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Registered Office Address:
House Number 194, Sangambanda, Makthal,
PIN Code 509208, Telangana, India.
Contact Number: 9550767520
Official Email: msjhomeappliancesopcpvtltd@gmail.com
Grievance Officer: K. Ashwini
Customers should provide their order number and transaction reference when reporting a payment issue. Sensitive authentication details such as OTPs, PINs, and passwords must not be shared.
The company may update this Payment Policy when necessary to reflect changes in payment methods, business operations, or applicable legal requirements. The latest version will be published on the company's official website.
This Payment Policy is subject to applicable laws and regulations in India. Any dispute will be handled in accordance with applicable law, without restricting any rights or remedies available to consumers.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Secure Payments • Transparency • Customer Trust
