MSJ HOME APPLIANCES OPC PRIVATE LIMITED is committed to providing reliable customer support and addressing customer complaints in a fair, transparent, and timely manner.
This policy explains how customers and direct sellers can contact the company, register complaints, track their complaint status, and seek assistance regarding products, orders, payments, deliveries, returns, refunds, warranties, and other company-related matters.
Customers may contact the company for assistance with:
Product information, specifications, and pricing.
Order placement and order confirmation.
Payment-related issues and failed transactions.
Shipping, delivery delays, and order status.
Product defects, warranty claims, and after-sales service.
Returns, cancellations, and refund requests.
Direct seller registration and distributor-related queries.
Suspected misleading advertisements or unauthorized representations.
Other complaints relating to the company's products or services.
The company will make reasonable efforts to provide accurate information and appropriate assistance.
Customers may submit complaints through the company's official contact channels listed in this policy.
To help the company investigate and resolve a complaint, customers should provide the following information wherever applicable:
Full name and contact details.
Order number or invoice number.
Product name and model, if applicable.
Payment transaction reference, if relevant.
A clear description of the complaint.
Supporting documents, photographs, or receipts, if available.
The resolution requested by the customer.
Customers should not share passwords, OTPs, UPI PINs, card PINs, or other confidential authentication information when submitting a complaint.
Upon receiving a complaint, the company will record the complaint and provide an acknowledgement in accordance with applicable legal requirements.
Where a complaint tracking system is available, a unique Complaint ID or Reference Number may be assigned to help the customer follow up on the complaint.
Customers should retain their Complaint ID, acknowledgement, and related correspondence for future reference.
If a tracking number has not been provided, customers may contact customer support and request confirmation that their complaint has been received.
The company will review the complaint, verify the relevant information, and determine the appropriate action based on the nature of the issue.
Where additional information is required, the company may contact the customer for clarification or supporting documents.
The company aims to resolve complaints promptly and fairly, in accordance with applicable law and its relevant policies.
Under applicable Indian direct selling rules, consumer complaints must be acknowledged within 48 working hours and ordinarily redressed within one month from the date of receipt. Where a complaint cannot be resolved within the applicable period, the customer will be informed of the reasons and the further steps, as required by law.
Customers may request an update on their complaint by contacting the company through its official email address or phone number and providing their Complaint ID or Reference Number.
Depending on the case, the company may communicate the following information:
Complaint received and registered.
Under review or investigation.
Additional information required.
Resolution or corrective action proposed.
Complaint resolved or closed, with the outcome communicated to the customer.
Complaint status updates will be provided subject to the availability of relevant information and applicable privacy requirements.
If a customer is dissatisfied with the response or resolution, the customer may escalate the matter to the company's Grievance Officer using the contact details below.
The company will review escalated complaints in accordance with applicable law and its grievance redressal procedures.
Customers may also approach the appropriate consumer protection authority or other competent forum where permitted by law. Nothing in this policy limits a customer's statutory rights.
Company Name: MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Registered Office Address:
House Number 194, Sangambanda, Makthal,
PIN Code 509208, Telangana, India.
Customer Care Contact Number: 9550767520
Official Email Address:
msjhomeappliancesopcpvtltd@gmail.com
Grievance Officer: K. Ashwini
Grievance Officer Email:
Please confirm the official grievance email address with the company before publication.
Customers are encouraged to contact the company through its verified official channels for assistance and complaint registration.
The company will handle complaint-related personal information in accordance with its Privacy Policy and applicable data protection laws.
Customer information will be used for purposes such as complaint verification, investigation, communication, and resolution, subject to applicable legal requirements.
Access to complaint records will be restricted as appropriate. Customers should avoid sending unnecessary sensitive personal or financial information.
Customers are encouraged to raise genuine concerns about products, services, payments, or business practices.
The company aims to handle complaints professionally and fairly. Raising a genuine complaint will not, by itself, be a reason to deny a customer any right or remedy available under applicable law.
The company may update this policy to reflect changes in its customer support procedures, business operations, or applicable legal requirements.
The latest version will be published on the company's official website.
This policy is subject to applicable laws and regulations in India, including relevant consumer protection and direct selling requirements.
Nothing in this policy is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Customer Satisfaction • Transparency • Responsible Support
