MSJ HOME APPLIANCES OPC PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) respects the privacy of its customers, website visitors, applicants, and authorized direct sellers.
This Privacy Policy explains how we may collect, use, store, process, and protect personal information when individuals visit our website, purchase products, register as distributors, contact customer support, or otherwise interact with our business.
We aim to handle personal information responsibly and in accordance with applicable Indian laws and regulations.
Depending on how you interact with us, we may collect the following categories of information:
Full name.
Mobile number and email address.
Residential, billing, and delivery address.
Other contact details voluntarily provided by you.
Products purchased and order details.
Invoice and payment transaction references.
Delivery and shipping information.
Return, refund, cancellation, and warranty records.
We do not intend to collect or store complete card PINs, UPI PINs, passwords, or OTPs.
Where necessary for registration, account administration, payment processing, or legal compliance, we may collect relevant information such as:
Distributor ID and registration details.
Identity and address verification information.
PAN or other tax-related details, where applicable.
Bank account details required for authorized payments.
Business-related records and communication history.
We will request sensitive identity documents only where reasonably necessary and legally permitted.
When you visit our website, certain technical information may be collected, depending on the website's configuration. This may include IP address, browser type, device information, pages visited, access times, and website usage information.
When you contact us, we may retain the information you provide, including complaint details, order references, supporting documents, and communications necessary to investigate and resolve your concern.
We may use personal information for the following purposes:
Processing and fulfilling product orders.
Arranging deliveries, returns, refunds, and warranty services.
Registering and managing authorized distributors.
Verifying identity and preventing fraud or unauthorized activity.
Processing eligible commission payments and related tax requirements.
Responding to customer enquiries and complaints.
Maintaining business, accounting, and transaction records.
Improving our website, products, and customer support.
Communicating important order updates, policy changes, or service information.
Sending promotional communications where legally permitted and subject to applicable consent requirements.
Meeting legal, regulatory, and compliance obligations.
We will not use personal information for purposes that are incompatible with applicable law or the purposes disclosed to individuals.
Where consent is required by applicable law, we will seek consent through an appropriate process before processing personal information.
Depending on the circumstances and applicable law, information may also be processed to fulfil a requested service, comply with legal obligations, or for other legally permitted purposes.
Where consent is relied upon, individuals may withdraw it through the available communication channels, subject to legal requirements and any lawful consequences of withdrawal.
We do not sell personal information to third parties as a business practice.
We may share relevant information with trusted service providers where necessary for legitimate business purposes, including:
Payment gateways and financial institutions.
Shipping, logistics, and delivery partners.
Website hosting and technical service providers.
Customer support and business administration providers.
Professional advisers, auditors, or legal representatives.
Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.
Such sharing will be limited to the relevant purpose and handled in accordance with applicable legal requirements.
Payments may be processed through authorized payment gateways, banks, or other payment service providers.
Payment transactions may be subject to the privacy policies, security procedures, and terms of the relevant provider.
Customers must never share their OTPs, UPI PINs, card PINs, passwords, or other confidential authentication credentials with anyone.
We will take reasonable security measures to protect payment-related information handled through our systems. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Our website may use cookies or similar technologies to support essential website functions, maintain sessions, understand website usage, and improve user experience.
Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.
Certain records may need to be retained for accounting, tax, transaction verification, warranty, dispute resolution, fraud prevention, or regulatory compliance purposes.
When information is no longer required and no legal retention obligation applies, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.
We aim to implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to personal information should be restricted to authorized persons who need it for legitimate business purposes.
In the event of a personal data breach, the company will take appropriate action and comply with applicable notification and reporting requirements.
Subject to applicable law and the circumstances of processing, individuals may have the right to:
Request information about personal data being processed.
Request correction or updating of inaccurate information.
Request erasure of personal information where legally applicable.
Withdraw consent where processing relies on consent.
Raise concerns or submit complaints regarding personal information.
Exercise other rights available under applicable data protection laws.
Requests may be submitted through the company's official contact channels. We may need to verify the identity of the requester before processing a request.
Some information may need to be retained where required by law or necessary for lawful business records.
Our website and direct selling services are not intended to encourage children to enter into distributor agreements or other contracts for which they are not legally eligible.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable legal requirements.
Our website may contain links to third-party websites, payment providers, manufacturers, or service partners.
We do not control the privacy practices of external websites. Users should review the privacy policies and terms of those third parties before providing personal information to them.
Where permitted by applicable law, we may send updates about products, services, offers, or business announcements.
Individuals may opt out of promotional communications through the available unsubscribe option or by contacting the company.
Opting out of promotional communications will not prevent us from sending essential transactional or service-related messages where legally permitted.
If you have questions, concerns, or complaints about the collection or use of personal information, you may contact us using the details below.
Company Name: MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Registered Office Address:
House Number 194, Sangambanda, Makthal,
PIN Code 509208, Telangana, India.
Contact Number: 9550767520
Official Email: msjhomeappliancesopcpvtltd@gmail.com
Grievance Officer: K. Ashwini
We will review privacy-related concerns and respond in accordance with applicable law and the company's grievance redressal procedures.
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or applicable legal requirements.
The updated version will be published on our official website along with the revised date. Where required by law, we will provide additional notice or seek consent for material changes.
This Privacy Policy is subject to applicable Indian laws and regulations, including relevant data protection and consumer protection requirements.
Nothing in this policy is intended to exclude or limit any privacy right or legal remedy that cannot lawfully be excluded or limited.
For privacy-related enquiries or requests, please contact:
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
House Number 194, Sangambanda, Makthal,
PIN Code 509208, Telangana, India.
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Grievance Officer: K. Ashwini
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Privacy • Transparency • Data Protection • Trust
