MSJ HOME APPLIANCES OPC PRIVATE LIMITED is committed to conducting its business ethically, transparently, and responsibly. This Code of Conduct establishes the standards of behaviour expected from the company's directors, employees, direct sellers, distributors, and authorized representatives, as applicable to their roles.
All representatives are expected to comply with applicable Indian laws, company policies, and the terms of their agreements with the company.
All representatives must:
Conduct business honestly, fairly, and professionally.
Provide accurate information about the company, its products, prices, and services.
Avoid misleading statements, false promises, or deceptive business practices.
Treat customers, distributors, colleagues, and other representatives with respect.
Protect the reputation and legitimate interests of the company.
Cooperate with reasonable compliance checks and investigations.
Representatives must explain product features, specifications, prices, warranty coverage, and applicable terms accurately.
They must not:
Make false or unverified claims about product quality, performance, or benefits.
Misrepresent product prices, discounts, availability, or warranty terms.
Make unsupported medical, health, or other claims about products.
Conceal material information from customers.
Use misleading advertisements, fake testimonials, or fabricated reviews.
All sales must be conducted in accordance with applicable consumer protection and advertising laws.
Representatives involved in direct selling must follow applicable direct selling laws and company policies.
They must not:
Promote or operate pyramid schemes, money circulation schemes, or other prohibited arrangements.
Make recruitment the sole basis for earning commissions or incentives.
Promise guaranteed income, guaranteed profits, or financial success.
Misrepresent the company's compensation plan or the earning potential of distributors.
Pressure individuals to join, purchase products, or make investments.
Encourage purchases of excessive inventory unrelated to genuine consumer demand.
Any commissions or incentives must be calculated and paid in accordance with the company's actual, disclosed compensation plan and applicable law.
Representatives must respect customer rights and provide clear information before completing a sale.
They must explain applicable payment, delivery, cancellation, return, refund, and warranty terms. Customer complaints must be handled respectfully and referred to the appropriate company support channel when necessary.
No representative may threaten, intimidate, harass, or discriminate against a customer for raising a genuine complaint.
All representatives must maintain professional behaviour during meetings, training sessions, online communications, events, and business activities.
Harassment, bullying, discrimination, abusive language, intimidation, and deliberate misinformation are prohibited.
Representatives must respect the personal boundaries, privacy, and lawful choices of others.
The company's name, logo, promotional materials, and other intellectual property may be used only in accordance with the company's authorization and branding guidelines.
Representatives must not:
Claim to hold an official company position without authorization.
Publish unauthorized statements on behalf of the company.
Alter official documents or promotional materials in a misleading manner.
Create fake websites, social media accounts, or advertisements that falsely appear to be official company channels.
Any public statement made on behalf of the company must be authorized where required.
All payments and business transactions must follow the company's officially communicated procedures.
Representatives must not collect unauthorized fees, misappropriate customer funds, falsify payment receipts, or make financial commitments on behalf of the company without authorization.
Receipts and transaction records must be accurate and maintained as required by company policy and applicable law.
Representatives must protect customer, distributor, employee, and company information obtained through their business activities.
Personal information must be collected, used, stored, and disclosed only for legitimate purposes and in accordance with applicable privacy and data protection laws.
Confidential business information must not be disclosed to unauthorized persons or used for personal gain.
Representatives must avoid situations in which personal interests improperly influence business decisions.
Any actual or potential conflict of interest should be disclosed to the appropriate company authority. Company resources and confidential information must not be used for unauthorized personal benefit.
All representatives must comply with applicable Indian laws, including relevant consumer protection, direct selling, advertising, taxation, privacy, and other applicable legal requirements.
Nothing in this Code of Conduct overrides any mandatory legal right or obligation.
Anyone who becomes aware of suspected misconduct, fraud, misleading sales practices, unauthorized collections, harassment, or other violations may report the matter through the company's official support or grievance channels.
Grievance Officer: K. Ashwini
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
Reports will be reviewed appropriately and handled in accordance with applicable law and company procedures. Information will be treated confidentially to the extent reasonably possible and legally permitted.
Where a violation is substantiated, the company may take appropriate action in accordance with applicable law, the relevant agreement, and company procedures.
Depending on the circumstances, action may include a warning, corrective training, suspension of authorization, termination of a distributor or other agreement, or referral to the appropriate authorities where legally warranted.
Any action will be proportionate to the circumstances and subject to applicable contractual and legal rights.
All persons to whom this Code of Conduct applies are expected to read, understand, and comply with its requirements.
Failure to comply may result in appropriate action under company policies and applicable law.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED may revise this Code of Conduct from time to time, subject to applicable law. The latest version will be published on the company's official website.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Grievance Officer: K. Ashwini
Phone: 9550767520
Email: msjhomeappliancesopcpvtltd@gmail.com
This Code of Conduct should be read together with the company's Terms & Conditions, Distributor Agreement, Compensation Plan, and Grievance Redressal Policy.
