MSJ HOME APPLIANCES OPC PRIVATE LIMITED (“the Company”) is committed to maintaining professional, transparent, and responsible communication with the media and the public. Only authorized representatives of the Company may issue official statements or respond on behalf of the Company regarding its business operations, products, services, or policies.
The Company strives to provide accurate and factual information regarding its business activities, products, customer services, and applicable legal and regulatory compliance. All media inquiries and allegations concerning the Company will be reviewed appropriately and addressed based on available records and verified information.
If any individual, claiming to represent a media organization or otherwise, allegedly demands money or other benefits in exchange for withholding, suppressing, or altering a publication or report, the Company may preserve relevant evidence and seek legal advice. Where appropriate, the matter may be reported to the competent authorities in accordance with applicable laws.
The Company does not intend to restrict lawful journalism, legitimate media inquiries, or the reporting of genuine concerns.
The Company encourages customers, distributors, media representatives, and other stakeholders to communicate their genuine concerns through the Company's designated communication or grievance channels.
Complaints will be recorded, reviewed impartially, and addressed in accordance with the facts, applicable laws, and the Company's established policies and procedures.
The Company will take reasonable steps to protect confidential business information and personal data in accordance with applicable laws. Relevant communications, documents, transaction records, and other evidence may be preserved where necessary for internal review, legal consultation, or reporting to the appropriate authorities.
Personal or confidential information will not be disclosed unnecessarily or unlawfully.
Where credible evidence indicates possible threats, coercive demands, extortion, or other unlawful conduct, the Company reserves the right to seek legal remedies and approach the appropriate authorities, subject to applicable law and the circumstances of the case.
Any legal action will be considered on the basis of available evidence and appropriate legal advice.
The Company respects lawful journalistic activities, freedom of expression, legitimate public-interest reporting, and the right of customers and other stakeholders to raise genuine concerns.
The Company will not engage in retaliation against individuals merely for making lawful inquiries, expressing opinions, publishing fair and lawful reports, or submitting genuine complaints.
This policy may be reviewed and updated from time to time to reflect changes in applicable laws, regulatory requirements, and the Company's internal procedures.
The policy shall be implemented subject to applicable laws and any necessary review or approval by the Company's authorized management and legal adviser.
MSJ HOME APPLIANCES OPC PRIVATE LIMITED
Committed to transparency, accountability, ethical business practices, and lawful resolution of concerns.
